Refund Policy

Auramiq sells prepaid digital credits. One credit is consumed each time a new business contact is saved to your account. Because credits deliver a digital service, specific refund terms apply, described below.

• Unused credits: You may request a refund of a credit purchase within 14 days of purchase, provided the credits from that purchase have not been used.
• Consumed credits: Credits that have already been used to save business contacts are non-refundable.
• Billing errors or duplicate charges: If you were charged in error or more than once, contact us and we will refund the incorrect amount in full.

We may make exceptions at our discretion, for example where the Service did not function as described.

Email support@auramiq.com from the email address on your account, including your order/receipt reference (from your Dodo Payments confirmation email) and the reason for the request. You may also contact Dodo Payments directly using the receipt you received at purchase.

Approved refunds are issued to your original payment method via Dodo Payments. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. When a purchase is refunded, the corresponding credits are removed from your account.

Questions about refunds? Reach us at support@auramiq.com.