Refund Policy

Paid plans are monthly subscriptions that include a credit allowance each billing cycle. Finding prospects is free; one credit is consumed when you unlock a prospect's outreach angle. Because credits deliver a digital service, the refund terms below apply. Free starting credits expire 30 days after they are granted and are not purchased, so they are not refundable.

You can cancel your subscription at any time from your account. Cancellation stops future renewals; you keep access and your remaining credits until the end of the current billing cycle, after which the plan's credits end. We do not provide prorated refunds for the unused portion of a cycle unless required by law.

• Recent renewals: If you were charged for a new billing cycle and have not used any of that cycle's credits, you may request a refund within 14 daysof the charge.
• Consumed credits: Credits already used to unlock outreach angles (or other paid actions) are non-refundable.
• Billing errors or duplicate charges: If you were charged in error or more than once, contact us and we will refund the incorrect amount in full.

We may make exceptions at our discretion, for example where the Service did not function as described.

Email support@auramiq.com from the email address on your account, including your order/receipt reference (from your Dodo Payments confirmation email) and the reason for the request. You may also contact Dodo Payments directly using the receipt you received at purchase.

Approved refunds are issued to your original payment method via Dodo Payments. Refunds typically appear within 5–10 business days, depending on your bank or card issuer. When a charge is refunded, the corresponding credits are removed from your account.

Questions about refunds? Reach us at support@auramiq.com.